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QUESTIONS&ANSWERS

TIOSL APP

Software

Hardware

How to complete automatic upload?

After completing the Settings, it will be automatically uploaded when you return to the "More" page.

How to synchronize the status of lamps in the APP?

If the lamps have been set up in the APP, some of them may not be online when you reopen the APP. You can synchronize the status of the lamps by pulling down and refreshing the page of lamps.

How can I ensure that the person being shared gets the latest Settings status?

The devices used by the installers on site, such as tablets or mobile phones, need to be connected to Wi-Fi. Only after the installation is completed and shared with others can the shared person see the latest Settings status.

HOW TO SET HIGH END TRIM?

Can be set by the maximum power in the settings

NO REACTION TO TURNING OFF THE LIGHT THROUGH THE APP

Please ensure that you are in the zone, if yes, please refresh it may caused by offline or disconnection.

THERE IS A DELAY IN DISPLAYING THE LIGHT STATUS ON THE APP

This needs to be read back one by one, so it will take some time.

THE AUTOMATIC SEQUENCE NAMING OF LAMPS ON THE APP IS REPEATED

This issue has been fixed

THE NUMBER OF ADMINISTRATORS (HIGH PRIVILEGE) AND (LOW PRIVILEGE) PER ZONE

The maximum number of high and low privilege sharing cannot exceed the number of lamps in the zone.

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