In order to better serve our customers, we welcome you to become our exclusive brandagents,if you are , you can enjoy the following preferential treatment:
1、 Eexclusiveright of product selling and marketing in the agency area;
2、 All customers in this area will be followed up by the exclusive agent. All existing customers of our company will be handed to the exclusive agent. In the future, all customer inquiries and customer resources from other channels will be handed over to the agent to follow-up ;
3、 Our company uniformly provides promotional material, including assisting customers in designing promotional advertisements, single pages, color pages, videos, etc;
4、 Our company freely provides paper promotion pages, product catalogs and other paper materials needed for exclusive brand promotion;
5、 Our company uniformly provides exquisite pictures processed by professional graphic designer or other things that requires the assistance of graphic designer;
6、 Our company regularly provides unified technical training every year, and meanwhile specially opens a one-to-one contact point to solve any technical problems of customers and technical consultation at any time;
7、 Regularly share first-hand information such as the technology of domestic and foreign competitors and that of market consultation to our agents for timely adjustment of marketing strategies;
8、 For any new products and technologies of our company, the exclusive agent of the brand have the priority to enjoy testing free samples, including free shipping;
9、 As for the regulate software updating, the exclusive agent of the brand has the right to update it for free;
10、 The exclusive agent can participate in the research and development of our new products, and meanwhile we can specially develop customized products. If it is a customized product and service, the R & D expenses can be negotiated and shared with each other depending on the specific condition.
11、 The brand agent is listed on our official website, and meanwhile the official website of our agents is shown and can be linked to ensure your benefits;
12、 Brand agents can enjoy our company's regular new product launch, brand agents’annual meeting and other company activities, and we also provide free round-trip air tickets and accommodation;
13、 Preferential prices and favorable payment methods
14、 Exclusive agents can gain sales rebates and other rewards if the sales goal is achieved according to the provisions of the agreement.
15、 Warehousing support, allowing partial shipment, reducing the difficulty of warehousing for brand agents
16、 Priority in the services of stocking, production and the production of inserting order to ensure timely shipment for brand agents
17、 Prioritizing customer complaints of brand agents and providing services such as replenishment and replacement as soon as possible
18、 Conventional product brand agents can obtain a certain percentage of products or parts as spare
1. How to deal with the loss of the main account of the Bluetooth system? / How to solve the problem of losing the phone before the main account authorizes the sub-account control function? The APP will automatically save the QRCode picture？
A: As long as the QRCode picture is still available, you can retrieve control; If all QRCodes cannot be retrieved, you can only restore the fixtures to factory settings and then re-operate them by “reset”. It is recommended to back up the QRCode picture regularly.
2. Can I control the luminaire on the PC side?
A: Direct operation on the PC side is not supported at this time
3. Is the Bluetooth system compatible with 2.4GHz
A: Bluetooth is a 2.4G wireless transmission, but it is not compatible with other 2.4G wireless protocols (such as WIFI, 2.4G RF).
4. What is the control distance of the wall remote control?
A: The wall switch (remote control) is also a Bluetooth mesh wireless technology, but it is in a power-off state when the button is not pressed. When pressed, a wireless control command will be sent. The signal strength of the switch is similar to that of a luminaire with a theoretical distance of 50 meters. For the operation mode of the switch (power off, the button is activated), it is recommended that the distance from the switch to the first fixture is within 20 meters; the distance of the switch can be controlled as far as possible, with the switch as the center and the radius as far as 200 meters.
5. Many smartphones control a fixture or group of lights, but some fail.
A: Only one Bluetooth can be connected to each smartphone, and the lamps can be controlled via Bluetooth. When the number of mobile phones exceeds the fixed device, the extra mobile phone cannot connect to Bluetooth unless other mobile phones exit this Bluetooth.
6. Is it possible to control lights with more than one phone? Is the last command to control lights in effect? What is the maximum number of phones that can control lights by Bluetooth?
A：The number of the phones that can control the lights simultaneously is the same as the number of online lights. I.e. If you have 10 lights online in this QR code then you may have up to 10 phones to control these lights simultaneously. When controlling a light, always the last command received prevails. It is strongly suggested not to do it by more than one phones for adding lights, grouping, or editing scenes as that may corrupt the data.
7.Can the integrated motion sensor and photon sensor work separately? Customers think motion sensor is not so good, can you suggest?
A：You may disable the motion sensor, or photon sensor, or both in APP. The motion sensor can detect motions in a certain area, 120-degree coverage start from the sensor downward. To guarantee the user experience, it is suggested to install multiple lights and divide the lights into groups according to the functions of areas and enable the Linkage of groups, also, please set proper Timer1 & Timer2 according to specific needs of customers so as to provide best lighting experience to them.
8.What is the control distance of the wall panel?
A：Wall panel is also based on Bluetooth mesh wireless technology and only transmit wireless signals when pressed, it is staying in power off mode when idle. Signal strength of panel is almost the same as that of the lights, up to 50 meters for indoor usage. It is suggested to install the panel within 20 meters of the nearest lights due to the working mode of panel ( only send signals on press). The maximum distance of the lights that a panel can control is within in 200 meters from the panel by mesh transmission.
9.In a large warehouse, suppose more than 500 lights, how to identify lights in an area or a group? Test it one by one in Bluetooth for all 500 lights?
A：For large project with more than 100 lights, say a warehouse with 500 lights. It is suggested to configure and program as follow: （1）First, divide into smaller areas according to the functions of areas and lights layout and make sure there are less than 100 lights in each area; 2）Planning lighting mains circuit according to load capacity of each circuit and lights layout. For lights in one circuit, they should be in the same area. If there is many lights in one area, there could be more than one lighting mains circuit. Provide one circuit hard switch for each circuit that can cut the power of this circuit separately so to make the smart configuration process easier; （3）Turn the power in one area on at a time when doing the configuration in APP ( only the lights in this area is powered on and lights in other areas are powered off), finishing all the programming job in this area, such as adding lights, naming, grouping and editing scenes and panels, then move to next area and repeat it. Do not power on all lights because that will make the configuration more tedious and exhaustive than needed. （4）You may also choose to sort the lights by wireless signal strength so that the lights that nearer to you will be listed prior in the page. （5）It is also suggested to create QR codes for all areas and input the names of groups and scenes so as to fasten the on-field job.
10.Delete and reset light by power on/off (restore factory set)
A.You may reset a light to factory set by multiple power on/off it. Steps: （1）. Prepare: power on the light, wait for 15 seconds then power off, wait for 10 seconds. （2）. First power on, power off immediately after the light went on, then wait for 10 seconds. （3）. Second power on, power off immediately after the light went on, then wait for 10 seconds. （4）. Third power on, power off immediately after the light went on, then wait for 10 seconds. （5）. Forth power on and wait for 10 seconds when light went on, and then turn off and wait for 10 seconds. （6）. Fifth power on and wait for 10 seconds when light went on, and then turn off and wait for 10 seconds. （7）. Sixth power on and light blink to indicate it has been reset successfully. Light that have been successfully deleted will be restore to factory settings and all data will be deleted.